Decisions, communication, leadership and culture are all connected to how we express and understand emotions. Companies that deal with multiple harassment cases, suffer high staff turnover, management difficulties, excessive stress and too many burnouts may have an “emotionally challenged” culture.
Emotions are also a part of your company/team’s culture. Therefore learning to express emotions and welcome their expression in others is anything but “unprofessional”! Emotions do belong in the workplace.
How much can you include emotions in your management? What will be the benefits of it? And which emotions are we talking about exactly?
If you’re a manager this ebook will help you start thinking about emotions differently and become a better, more emotion-savvy leader.
You will discover the origins of the concept of emotional intelligence, the limits of it and our tips for including it in your management and HR decisions.
Excerpt from the book
Most people have never been trained to become emotionally intelligent. Yet emotional intelligence could well be a key factor of success for a manager: “the ability to recognise and understand both how you and how those around you feel” is “a better predictor of success in the workplace than IQ”
64 percent of people would trust a robot more than their manager. So, where does emotional intelligence can make a difference ? In all tasks a robot cannot do, according to workers : understanding their feelings (45%), coaching them (33%) and creating a work culture (29%). They’re the tasks that require being human.
Some cultures are more emotionally expressive. An awareness of cultural differences will go a long way. Not only will it make communication better and improve productivity. It will also increase empathy and emotional intelligence.